Vouchers… Your Secret Weapon?

July 29th, 2010

The black cloud may have lifted, but there’s a long way to go before the economic balance is restored. So, it’s no surprise that some companies are using vouchers and special offers to entice customers to their website or venue.

Popular websites such as Moneysavingexpert.com, Vouchercodes.co.uk, and the many others floating around in cyber space, seem to have bred over the last few years. Nowadays, it’s the norm to choose which restaurant you go to based on the vouchers available. There is almost a guilt attached to paying full price for anything when there are so many offers on the market all ready for the taking. However, whilst bagging a bargain is great for the consumer, how great is it for your business?

Vouchers, discounts, special offers – they all have the power to increase foot fall and bring a new range of clientele to your books. There is an opportunity for businesses, by offering savings, to reach consumers who wouldn’t normally have access to their products or services – bringing longer term benefits in addition to short term profits. The trial may be all that a consumer needs to be persuaded that the quality of what they receive, or their enjoyment of it, is worthy of the higher price tag. In this instance, the consumer may continue to buy from the company even when the offer has expired.

Research recently undertaken by online agency fast.MAP on behalf of Promotional Marketing magazine supports this idea, showing how discounts can entice people over from competitors’ brands. A whopping 76% of the people asked, said that they’d try an alternative to their usual brand if they were given a coupon of 40p or more on a purchase of £2. 28% of these went on to say that after being tempted to use another brand they have remained loyal to this brand because they preferred it.

It is common sense to take heed of the population’s financial situation and respond to it. After all, Pizza Express has been running a two for one offer throughout the recession and it seems to have been a great success. However, it is important to acknowledge the possible consequences of such long term offers. What happens when they finally come to an end? Will the regular customers continue to eat at full price, or will they simply drift away? After all, who wants to pay full price for something you’ve been having for half price for over two years?

There is a real risk of devaluing your product/service if you aren’t careful with your use of offers. Will reaching new clientele be at the expense of losing your existing one? What if people become immune to your offer, do you then reduce it further? It takes a careful balancing act to reap the benefits of your offer, without paying the price.

We’re told that the best things in life are free. That’s all well and good for the consumer, but not so much for the struggling business owner who needs to make a profit. The key to maintaining the value of your product is to ensure that any discount you give is earned. If your customers don’t have to do anything to get their voucher, they won’t value it. Whether it’s asking them to subscribe to your newsletter, or giving discounts to people who spend over a certain amount of money, there are ways to make sure you protect your brand’s reputation.

Don’t overlook the positives of using offers and vouchers to draw customers in. A coherent strategy needs to be put in place to monitor their effectiveness and long term consequences, but that doesn’t undermine their potential in the work place. Research commissioned by Valassis, a leading coupon service provider, at the end of 2009, shows that there has been a 28% increase in the number of consumers looking for a promotional offer in the last twelve months alone.

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Successful E-Marketing for Small Businesses – the check list to get you started

July 21st, 2010

Many small companies have limited resources and minimal staff. This often leaves only a few people to do the day to day running of the company (cashier, receptionist, salesperson), and one individual to take responsibility for the larger aspects such as marketing, PR, finance, brand development, etc. It is difficult for one person to excel in all of these areas, and usually they’re left to get by on what they know, with no time for exploration into the avenues that they don’t.

This short blog post is to offer companies a quick how-to guide to effective e-marketing – an area which has great potential to help smaller companies if used properly. As one of the fastest and most affordable marketing routes, email marketing can be a welcome alternative to more traditional methods. However, good results rely on a number of factors – the basics of which I have tried to cover below.

Check List.

An email campaign requires three vital things.

1. A well designed email with a clear message.
2. A method of broadcasting.
3. A responsive email list.

And one that you may wish to consider:

4. A landing page.

A. An Email Design.

• Should be consistent with the look and feel of your brand.
• Be designed as both an html and a text version for those recipients who can’t or won’t download images.
• Be tested in a variety of email providers to ensure it displays correctly in all of them.
• Be easy to read and communicate your message effectively.
• Include a clear call to action. (A form to fill in, a link to click or a phone number to call etc…)

And remember, ALWAYS include an unsubscribe link.

It is good practice to give your recipients the chance to opt out of your emails. Some people try to get around this by hiding their unsubscribe links or putting them in such a tiny font that anybody looking on anything smaller than a cinema screen has no chance of seeing it at all. This is pointless. If a person doesn’t want to be contacted by you, chances are they’re never going to be a customer, so why spend time or money communicating to them? If that’s not a good enough reason, remember that the harder you make it for someone to opt out, the more annoyed they will become – usually culminating in a jolly good ticking off for you, and a serious case of bad word of mouth for the company.

B. A Method Of Broadcasting

You really don’t want to spend time and effort putting together the perfect campaign, only to find that your emails never make it to the inbox. If you have your own broadcasting system in-house, great, if not a professional broadcaster can provide you with a clear route through to your selected recipients. A server’s reputation is fundamental in generating good delivery rates. A trustworthy broadcaster will have developed good relationships with the recipient ISP’s which will be reflected in the number of emails that hit the inbox. Don’t be tempted to send large mailings through Outlook. This is not what the system was intended for, and not only will it require a lot of effort, (you can only send a small number of emails at a time), it could significantly damage your delivery rate too.

Additionally, a professional email broadcasting system will usually track your emails and provide you with a post-campaign report, giving you valuable insight into your recipients’ behaviour. How many emails were opened? Who clicked on the links? Crucial information when it comes to creating future campaigns.

C. A Responsive Email List.

Whether this is your own customer list, or a list that you have bought from a reputable supplier, ensure that the emails you send are specifically tailored to them. The more you know about the people you are marketing to, the more you can tailor your campaign to their needs – making it less likely that they will unsubscribe, and more likely that they will buy.

D. A Landing Page.

Evidence shows that landing pages, on average, boost response rates. In order for them to drive maximum conversions, it is important to:

• Reflect the same tone, design and message in both the email and the landing page, to create a seamless transaction for your recipients and alert them immediately to the fact that they’ve ‘landed’ in the right place.

• Let your recipient know exactly what you want them to do next by giving a strong call to action. Your recipient has already clicked on a link to arrive here, now you want them to fulfil your main objective, to buy, sign up for a newsletter, etc.

• Unlike your generic webpages, the message or offer in your campaign is more pronounced. It is tailored specifically to pushing your offer and driving your recipient further along in the sales process.

Hopefully this will give a few of you out there a few pointers to get started. Of course, if it sounds like a lot of work, you can always let us do the work for you. Either way, I wish you all the success with your email marketing.

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Why Cutting Customers Could Be Good for Business

July 1st, 2010

Have you ever asked yourself, who is my prime customer?

So many small businesses fail to ask this question, or worse, assume that everybody wants to buy their product. Whilst it’s important to believe in your product, it’s crucial that you’re realistic about both your product’s appeal and your company’s financial capabilities.

Think about your target market carefully. Most products do not have universal appeal, and you need to identify this in order to be productive in the right market sector. A cutting edge new skateboard is not going to do well in the over sixties market – that’s why you’re not likely to find one with a floral design or marketed in Readers Digest. And, even if your product does have mass market appeal, do you have the time and money needed to market it successfully to such a large group?

Most companies are restricted by limited budgets and a small team of employees, and so it is crucial that the money and effort they do have, is put into attracting their most responsive prospects. Whilst it can be difficult to take the decision to cut off a section of potential customers, by targeting a smaller, and more lucrative group you will often make a bigger impact and drive more positive results.

The price of your product will determine its position in the market, and consequently it will shape its design, how it is packaged and your marketing concept. You really need to know the type of customer you are aiming your product at before you can create an effective campaign. Does your product fit in with their lifestyle? Is it within their financial capabilities? Does it fill a need or want? Does it solve a particular problem they are having?

Once you have answered these questions, and clearly identified who your primary customer group is, then you can use your knowledge to inform your marketing. Instead of spending a lot of money contacting anybody, you can now use your budget to penetrate deeper into your most profitable market. Use specific criteria such as age, location, marital status, interests etc, to create an accurate list of your potential customers and start your campaign. Remember, you don’t need to be all things to everybody, but for your business to succeed, you do need to be something to somebody.

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How Marketing Can Save You Money

July 1st, 2010

The budget has finally been announced, providing, as expected, a mixture of responses. However, no matter how the budget may impact your business, remember that your marketing should be the last thing to feel the strain.

It’s the same old story that we’ve been repeating since the recession hit, but it’s an important one. Marketing spend is one of the most vulnerable sectors when cash flow slows down. Unlike many other departments, marketing is often dismissed as a luxury. After all, getting customers isn’t the be all and end all of business, right?

If costs need to be cut, something has to suffer the blow. But at a time when you’re relying on new sales the most, it isn’t a great idea to stop the source of them. In the short term, marketing budgets can seem extravagant, but they’re crucial for a company’s long term success.

As a marketing company, we’ve seen our fair share of what marketing can do and which companies prosper the most. A successful business needs to move forward, not just tread water. For that to happen, a company needs to constantly bring in new customers and not simply rely on existing ones. Putting your head down and hoping the storm passes is financially draining and ultimately unsustainable. And, even if you do make it through to the other side, you’ll more than likely find that your customers won’t be coming out of the other end along with you.

Keep customers trust:
If a company falls off the radar for a significant length of time, most people will presume they’re struggling – and that’s not a great image to create for potential, or even existing, clients. Buyers like to deal with businesses that they believe are safe and secure, not ones which appear on the verge of going under, and likely to take their hard earned money with them. The companies that keep their brand in the spotlight and establish an image of strength will be the ones rewarded by customer loyalty.

Win a larger market share for less money:
The recession and the new budget will affect millions of people, not just you. Everyone is trying to survive in one way or another. They can usually be split into two groups – those that are going to fight even harder for business, and those that will attempt to tread water (remember them?). The more people that cut their marketing and disappear from public view, the more your marketing efforts will be rewarded. As fewer companies compete for business, and cheaper marketing avenues are offered as incentives, you’ll find yourself with a larger market share for a lower price than normal.

Give offers which reflect the current financial climate:
Just because there is a financial downfall, doesn’t mean that business stops, but it does change the way customers buy. People will be looking for offers and promotions, so it’s your job to offer them what you can. This is the perfect time to reach out and show potential customers why they should buy from you. Adapt your sales to fit the current economic climate and you’ll be reaping the rewards for a long time to come.

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Is the World Cup a Good or Bad Marketing Tool?

June 21st, 2010

There’s a very large World Cup bandwagon going around and everyone is jumping on it. Even anti-football fans can’t escape the abundance of flags and the backdrop of boozy cheers which are erupting around every corner. And with all this excitement surrounding the event, is it any wonder that businesses are scrambling to get in on the action?

The exposure that can be harnessed through an association with the World Cup can be invaluable to businesses globally. Along with all the merchandise (official and non-official) that has been cropping up, there are thousands of companies who have integrated the event into their own products. Walkers crisps have brought out a range of specially created flavours to represent the countries competing, whilst Coca Cola, one of the many World Cup sponsors, has launched the Fifa World Cup Trophy Tour amidst a multitude of other marketing initiatives associated with the event.

Friend vs Folly

But, how good an idea is it to join in the buzz which surrounds the World Cup and can anyone do it?

Depending upon your type of company, there are plenty of opportunities for marketers to exploit the event. For pubs in particular, broadcasting the games and offering mid-match snacks is a natural extension of their business. However, there are more tenuous links being made by companies desperate to keep up with the current trend.

World Cup themed competitions and offers are everywhere, and their popularity depicts a certain amount of success. However, could it be too much of a good thing? The market is so saturated with World Cup related products and offers, is there a chance that the message you’re putting out there is getting lost?

Let us know what you think…

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Marketing Lessons from a Toddler

June 7th, 2010

I recently read a news story about a two year old girl who had caught a 20lb fish with her Barbie fishing rod. Amidst a whole hoard of professional fishermen and expensive equipment, the toddler with her toy rod and worm for bait, reeled in the catch of the weekend – a 30 inch Muskie. I’d like to bet that nobody had marked her out as competition or considered a Barbie rod a vital piece of equipment, and yet the result was clear. A perfect example as to why you should always keep an open mind.

Whilst logic can be relied on to determine many things, there are some things that will ultimately defy it – and never more so than with human behaviour. Analysing facts and figures can help to some extent, but ultimately there is no way to know what somebody is going to do or how somebody is going to respond without testing. It’s a crucial lesson to learn regarding your company’s marketing.

It’s easy to get stuck in a rut when it comes to marketing. There are a million tasks to do every day and it can be difficult to find time to overhaul your current marketing strategy – particularly when it is working fine. However, why should we be content with ‘fine’, when with a little bit of time and effort that ‘fine’ could be turned into ‘remarkable’?

As technology advances and your customers change, it’s crucial to ensure that your marketing is still relevant. If you’ve never branched out to email marketing, how do you know that it won’t make a positive impact on your sales? Without ever experimenting with different direct mail inserts, or promoting your products through SMS, how can you be sure that it won’t produce better response rates? Keeping an open mind about potential marketing opportunities is vital if you want your company to continue to progress. After all, you never know what might happen. Perhaps you’ll make a great catch too.

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Improve Your Marketing this Father’s Day

May 28th, 2010

Don’t forget Father’s Day this June 20th. Once associated with socks and slippers, the 2010 dad now expects something a little more special. They want experiences (Formula 1 test drive, anyone?), spa treatments (yes, metro-sexuality is still alive and kicking) and high tech gadgets. It may be bad for the children’s pocket money (or mum’s purse), but it’s good for business.

There are millions of dads in the UK, and with a large proportion of them with more than one child, it looks like a huge sum of money will be exchanging hands this June. So, what better time to focus your marketing and ensure you get your share of the sales?

Start sending out Father’s day reminders to new and existing customers and offer gift suggestions. Including an email link to your most popular gifts or sending a brochure out can be effective. Most people are busy and will welcome your gift ideas. The easier you make it for them to find a gift, the more likely that they will buy.

Do You Sell Online?

If your product is available online, consider offering free delivery throughout June. Small things like this can make the difference between making a sale, and losing one.

Offer next day delivery. Life dictates that there will always be a proportion of people that leave their gift buying till the last minute. If you’re the only supplier who can guarantee they’ll receive their purchase on time, you’ll be the one they buy from.

People live all over the world these days, and so it’s more time and cost effective to have presents delivered direct to the intended recipient. Therefore, a gift wrapping service is not only a great way to maximise profit, but it is also a great selling point.

Increase the Average Spend Per Person

It can be relatively easy to increase the average order value of customers, but so many companies fail to do so. Unlike attracting new orders, which takes time and money in marketing, offering extras such as gift wrapping, multi-buy discounts and customised packages takes hardly any extra time and yet can significantly increase profits.

If someone purchases a theatre ticket, why not encourage them to buy a half price children’s ticket as an extra? Or offer a slightly more expensive package which includes an interval drink and a signed programme. Hotels could offer a Father’s Day package which includes a two night stay, late check out and room service all for a special price. Or if you sell toiletries, pull together a selection of men’s grooming products and create a specially wrapped gift package. This will look more special than a carrier bag full of individual toiletries and people will be willing to pay more for that.

There are so many ways to maximise your profit this Father’s Day. But remember, what ever you’re offering, make sure everybody knows about it.

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Why Not to Save the Best Till Last

May 21st, 2010

Next time you read a sales letter, pick up a brochure or look at an advertisement, take note of how far you read before you decide whether to keep it or throw it away.

People are busy. They’re working, having meetings, looking after children, shopping etc. They don’t have the spare time to read through every page of sales copy that comes through their door or into their inbox each day. At most, the majority of people will read the first couple of lines before deciding whether or not it deserves any more of their time. This is why it’s crucial to make those opening lines count.

There’s no room for teasers in sales copy. The idea to ‘save the best till last’ isn’t a great one when most people won’t get that far. To save your copy from hurtling straight to the bin, you need to make sure you hook your customers from the off. That means putting any unique selling points, special offers, or great benefits at the beginning.

Yes – this is simple stuff and most of us know it. Unfortunately, there are times that we all forget and instead waste our crucial opening lines wittering on about trivialities.

However, there is one place where you can benefit from putting a selling point last – in the PS. On a quick glance, a PS. stands out. Anybody scanning a document will usually read it along with the first couple of lines. So make sure you a) include one and b) make it count.

The idea that you need to hook your customers from the beginning is something that can also be applied to web pages. Most visitors will require some persuasion before they will take the effort to scroll down the page. So, it’s your job to persuade them and you have half a page to do it.

Remember, the world moves fast. If you want to catch new customers you need to be clear, concise and to the point.

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Royal Mail Updates

May 18th, 2010

The Royal Mail has announced that their Mailsort Database 2009 will be replaced by their new product, Mailsort Database 2010. The new database will be available to download from www.mailsorttechnical.com from the 21st June 2010. All users of Mailsort® mailmedia® and Pressstream® will need to download this version before 20th September 2010 in order to continue receiving the benefits which are offered by the pre-sort products.

Users of the Walksort® service will also be asked to download a newer version which will be available from 23rd Augsust 2010, and must be used from 20th September 2010.

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Direct Mail Beats 2013 Target

April 27th, 2010

Great news – the direct marketing industry has drastically cut down the amount of waste caused by direct mail campaigns. Definitely a reason to celebrate!

In 2003 Defra [Department for Environment, Food and Rural Affairs] introduced recycling targets to help the direct marketing industry reduce the amount of waste they produced. Aided by the Royal Mail and DMA (UK), who have implemented a variety of new industry initiatives, this has already resulted in an astonishing 79% drop in the amount of direct mail entering landfill.

After meeting the set target in 2009, a new report by the Royal Mail shows that the 2013 target has also been beaten. The voluntary target which was set for 2009 required that 55% of direct marketing material be recycled, increasing to 70% in 2013. The industry is currently seeing 76.5% percent of all direct marketing material being recycled – far ahead of expectation.

So how has this been achieved?

Over the past decade, there has been a definite increase in the awareness of environmental damage and measures have been put in place to encourage households to recycle regularly. This of course has helped contribute to the industry’s success. In the past seven years, there has also been an increase in the number of people signing up to the MPS, cutting down on the size of direct mail distributions.

However, the direct marketing industry has taken an active role in reducing the amount of waste which they produce.
The industry has highlighted the importance of accurate targeting in direct mail campaigns. Many data suppliers are encouraging clients to purchase lists which target a smaller cross section of the market, but one which matches their specific customer profile. In this way, the amount of direct mail distribution is reduced and the response rate unaffected, or improved. The Royal Mail’s Sustainable Mail service supports this move, rewarding mailers for better targeted, sustainably produced and easy to recycle direct mail with lower prices.

A combination of new guidelines, introduced to measure the impact of direct mail on the environment, an expansion of best practices by the DMA (UK) and a continued dedication to promoting recycling, has resulted in direct mail now responsible for a mere 0.4 percent of non-recycled household waste. Long may the progress continue…

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